Privacy Policy

turbo6f ("Platform", "We", "Us" or "Our") operates the website accessible at https://turbo6f.cam and any associated mobile interfaces. This Privacy Policy describes how we collect, use, disclose and safeguard personal information provided by users ("User", "You" or "Your") when accessing or using the Platform.

By creating an account, depositing funds, accessing any feature of the Platform or simply browsing the website, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

This Policy should be read alongside our Terms and Conditions, which form a separate but related agreement governing your use of turbo6f services. Together, these documents describe the full scope of your rights and obligations as a registered account holder or visitor.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below unless context requires otherwise:

turbo6f collects different categories of personal data depending on the nature of your interaction with the Platform. The principal categories are described below:

We do not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, religious beliefs, health data or biometric information. If such data appears incidentally in a document submitted for KYC purposes, it will not be processed beyond what is strictly necessary for verification.

turbo6f collects personal data through the following principal channels:

• Direct submission: Information you provide when completing the registration form, submitting KYC documents, contacting support, responding to surveys or entering promotions.
• Automated technical collection: Device and session data collected automatically through web server logs, cookies, pixels and similar tracking technologies when you access or browse the Platform.
• Payment service providers: Transaction confirmation and status data received from Malaysian payment processors including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost and GrabPay in connection with deposit and withdrawal processing.
• Third-party identity verification services: Data returned by KYC and age-verification service providers engaged to assist with regulatory compliance, which may include confirmation of identity documents against external databases.
• Communications channels: Correspondence records generated through live chat, WhatsApp, email and any other support channel you use to contact the turbo6f team.

turbo6f processes personal data for the following purposes, each of which is described together with the primary legal basis that supports it:

• Account creation and management: Processing identity and contact data to register accounts, authenticate logins, manage account settings and respond to account-related requests.
• Transaction processing: Using financial and identity data to facilitate deposits and withdrawals in MYR through eligible Malaysian payment channels, and to investigate disputed transactions.
• KYC and regulatory compliance: Verifying age (minimum 21 years) and identity to meet applicable compliance obligations, prevent underage gambling and support anti-money-laundering screening.
• Responsible gambling and player protection: Analysing betting patterns and account activity to identify behaviour that may indicate gambling harm, and facilitating the operation of voluntary deposit limits, session controls and self-exclusion.
• Platform improvement and analytics: Reviewing aggregated and pseudonymised usage data to understand how Malaysian users navigate the Platform, identify technical issues and improve the overall service.
• Marketing and personalised communications: Sending promotional emails or in-platform notifications about turbo6f offers where you have provided consent or where we have a legitimate interest in keeping you informed of relevant services. You may opt out at any time.
• Fraud prevention and security: Monitoring technical data and transaction patterns to detect and prevent fraudulent account activity, cheating or abuse of promotional conditions.
• Customer support: Using communications data and account history to respond to enquiries, complaints and escalations through live chat, WhatsApp and email.

Where internationally recognised data protection frameworks apply, turbo6f relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to fulfil the account agreement, including registration, payment processing and account management.
• Legal obligation: Processing required for KYC, age verification, anti-money-laundering screening and any other regulatory compliance requirement applicable to the Platform's operating licence.
• Legitimate interests: Processing for fraud prevention, platform security, analytics and service improvement where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where consent has been separately obtained and may be withdrawn at any time without affecting the lawfulness of prior processing.

turbo6f does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal data only in the circumstances described below:

• Payment service providers: Financial data necessary to process MYR transactions is shared with relevant Malaysian payment processors, including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong and supported e-wallet platforms, solely for the purpose of completing the requested transaction.
• Identity verification providers: Identity and document data may be shared with third-party KYC service providers engaged to assist with age and identity verification under contractual data processing arrangements.
• Technology and platform providers: Operational data may be shared with software vendors, hosting providers and analytics partners who process data on our behalf under contractual safeguards.
• Regulatory and legal authorities: We may disclose personal data to competent authorities, law enforcement agencies or licensing regulators where required by applicable law, court order or regulatory instruction.
• Corporate transactions: In the event of a merger, acquisition or sale of business assets, personal data held by turbo6f may be transferred to the relevant successor entity, subject to equivalent privacy protections.

turbo6f retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or our licensing obligations. The following general retention principles apply:

• Active accounts: Personal and transactional data is retained for the duration of the account relationship and for a minimum period thereafter as required by anti-money-laundering and licensing obligations, typically five to seven years from the date of the last account activity.
• Closed accounts: Following voluntary or enforced account closure, personal data is retained for the minimum period required by applicable legal and regulatory obligations before being securely deleted or anonymised.
• KYC documentation: Identity and verification documents are retained for the period specified by the applicable licensing framework and are not held beyond regulatory requirements.
• Marketing consent records: Records of consent and opt-out elections are retained for the period necessary to demonstrate compliance with applicable data protection rules.

When personal data is no longer required and no legal obligation requires its continued retention, we will securely delete or irreversibly anonymise it in accordance with our internal data disposal procedures.

The turbo6f Platform uses cookies and similar technologies to support core functionality, analyse usage and, where consent has been obtained, deliver relevant content. The principal categories of cookies in use are:

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the Platform, including the ability to maintain an authenticated session. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Subject to applicable data protection law, you may have the following rights in relation to the personal data turbo6f holds about you:

• Right of access: You may request a copy of the personal data we hold about you and information about how it is being processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data without undue delay.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it, subject to legal and regulatory retention obligations that may require us to retain certain data regardless of your request.
• Right to restriction: You may request that we limit the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used and machine-readable format.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing, and we will cease that processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact the turbo6f support team using the details in Section 14. We will respond to verified requests within a reasonable period and in accordance with applicable law. We may need to verify your identity before acting on any request.

turbo6f implements technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include, but are not limited to, encrypted transmission protocols, access controls limiting data access to authorised personnel, regular security assessments and secure storage infrastructure.

While we apply reasonable precautions, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your account credentials and for notifying turbo6f promptly if you suspect unauthorised access to your account. We will investigate and act on such notifications in accordance with our internal security procedures.

In the event of a data breach that poses a significant risk to the rights and freedoms of affected users, turbo6f will take reasonable steps to notify the affected individuals and, where required by applicable law, the relevant supervisory authority, within the timeframe prescribed by law.

The turbo6f Platform and all associated services are strictly restricted to individuals aged 21 years and above. We do not knowingly collect or process personal data from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of an individual below this minimum age threshold, we will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a person under 21 has submitted personal data to turbo6f, please contact us immediately at the address set out in Section 14 so that we can investigate and take appropriate action without delay.

turbo6f reserves the right to revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance or the structure of our services. Where a material change is made, we will notify registered account holders via the email address on record or through a prominent notice on the Platform prior to the change taking effect.

The effective date at the top of this document will be updated to reflect each revision. Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must stop using the Platform and may request account closure through the support team.

For any questions, data subject requests, privacy complaints or queries relating to this Privacy Policy or the handling of your personal data by turbo6f, please contact our support team through any of the following channels. We aim to acknowledge requests within 48 hours and to provide a substantive response within 30 calendar days:

• Live Chat: Available 24 hours a day, 7 days a week through the Platform interface, supported in Bahasa Melayu, Mandarin Chinese and English.
• WhatsApp: Available through the contact information published within the Platform's Support section.
• Email: [email protected] — displayed as plain text only, not a clickable link. Please include "Privacy Request" in your subject line to ensure prompt routing to the appropriate team.

Where your request relates to the exercise of data subject rights under applicable data protection law, we may request proof of identity before processing your request to ensure that personal data is not disclosed to an unauthorised party.